PAYPAL
You have the option to easily pay via PayPal account. After your purchase order is placed, you will be redirected to PayPal where you can finish the payment process with a few clicks. The amount will be debited to your account with the shipping of your order.
INVOICE
From the invoice date, you have 30 days to pay your invoice. You do not pay until you have received the goods. You transfer the amount directly to Klarna or set the payment date via the Klarna app.
Currently, Klarna invoice is only possible for customers within Germany.
SOFORT
You transfer the purchase amount immediately after ordering via online banking with PIN and TAN. After making your payment with Sofort, please wait for the "Thank you" page to appear so that your payment can be carried out successfully.
CREDIT CARD
Pay your order stress-free by credit card without any additional costs, the advantage here is that the goods can be sent to you immediately. You can enter your credit card details during your order process. We also guarantee a very high level of security here, so that your data does not fall into the wrong hands.
PAYMENT IN ADVANCE
You transfer the purchase amount directly to our account within seven days of placing the order. As soon as we have received the payment from you, we will send your order immediately.
Commerzbank
IBAN: DE67 7714 0061 0143 8787 00
BIC: C0BADEFFXXX
Payment reference: your invoice number
SHIPPING AND SERVICE PACKAGE
Delivery within Germany is 5 EUR. From a value of 200 EUR, the order is free of shipping costs. Internationally, the order is free of shipping costs from 400 EUR. For deliveries to all other countries, the respective amount of shipping costs will be communicated to you individually and calculated from the destination country. After notification of the shipping costs, you have the right to withdraw from the order.
DHL PAKET | within Germany | 5,00 EUR
DHL EXPRESS | Zone 1 - Zone 3 | 25,00 EUR
DHL EXPRESS | Zone 4 - Zone 6 | 35,00 EUR
DHL EXPRESS | Zone 7 - Zone 8 | 40,00 EUR
DHL EXPRESS | Zone 9 - Zone 10 | 45,00 EUR
Free shipping abroad from 400 EUR
Zone 1 - Zone 3:
Belgium, Denmark, France, Ireland, Italy, Luxembourg, Monaco, Netherlands, Northern Ireland, Austria, Poland, Spain, Czech Republic, Vatican City
Zone 4 - Zone 6:
Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Estonia, Faro, Finland, Gibraltar, Greece, Great Britain, Iceland, Israel, Canary Islands, Croatia, Latvia, Liechtenstein, Lithuania, Malta, Montenegro, Norway, Portugal, San Marino, Sweden, Switzerland, Slovakia, Slovenia, Turkey, Hungary, Cyprus
Zone 7 - Zone 8:
Belarus, China, Hong Kong, India, Japan, Canada, Mexico, Malaysia, Singapore, South Korea, Taiwan, Thailand, Ukraine, United States
Zone 9 - Zone 10:
Egypt, Equatorial Guinea, Ethiopia, Afghanistan, Algeria, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Azerbaijan, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, Brazil, Brunei Darussalam, Burkina Faso, Burundi, Chile, Cook Islands, Costa Rica, Cote d'Ivoire (Ivory Coast), Curacao, Dominica, Dominican Republic, Djibouti, Ecuador, El Salvador, Eritrea, Falkland Islands, Fiji, French Guiana, Gabon, Gambia, Georgia, Ghana, Grenada, Greenland, Guadeloupe, Guam, Guatemala, Guinea Bissau, Guinea, Republic of Guyana, Haiti, Honduras, Iraq, Iran, Jamaica, Yemen, Jersey, Jordan, Virgin Islands, Amerik., Virgin Islands, British, Cayman Islands, Cambodia, Cameroon, Cape Verde, Kazakhstan, Kenya, Kyrgyzstan, Kyrgyzstan, Colombia, Comoros, Congo, Democratic Rep., Congo, Republic of Korea, North, Cuba, Laos, Lesotho, Lebanon, Liberia, Libya, Macau, Madagascar, Malawi, Maldives, Mali, Morocco, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Moldova, Mongolia, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nevis, Nicaragua, Niger, Niger, Niue, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Rwanda, Réunion, Saipan, Solomon Islands, Zambia, Samoa, Samoa, American, Senegal, Seychelles, Sierra Leone, Zimbabwe, Somalia, Somaliland, St. Bartholomew, St. Eustatius, St. Helena, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Sudan, Suriname, Swaziland, Syria, South Africa, South Sudan, Tajikistan, Tahiti, Tanzania, Timor Leste, Togo, Tonga, Trinidad and Tobago, Chad, Tunisia, Turkmenistan, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Central African Republic
For deliveries to non-EU countries, additional customs duties, taxes, and fees apply. For more information on customs duties, you can visit:
http://ec.europa.eu/taxation_customs/dds/cgibin/tarchap?Lang=DE
https://commission.europa.eu/index_de
And for import VAT (Value Added Tax), you can refer to:
https://eclear.com/de/wissen/einfuhrumsatzsteuer/
For specific information regarding Switzerland, please visit:
http://xtares.admin.ch/tares/login/loginFormFiller.do
RETURN SERVICE
Returns from Germany
In cooperation with DHL, we offer our customers a new and very convenient way of online returns.
DHL returns - that's how you simply send parcels back easily.
Register your return request with your Olaf Benz customer service in the following ways:
To Contact Form
Premium24 GmbH / Logistik
Chemnitzer Str. 36-38
09228 Chemnitz / Wittgensdorf
GERMANY
Phone: +49 (0) 9261/962838-2
Fax: +49 (0) 9261/962838-1 or
E-Mail: info@premium24.click
We will send you your return label as a PDF for you to print out.
There are no costs for returning the goods within 14 days from the date of shipment if the value of the goods is above 30.00 EUR. There are higher costs for us if returns are not prepaid. We reserve the right to charge you these additional costs in the event of a return, which was not postpaid.
Returns from abroad
You live in other European countries. In this case there are no return labels. Please send the item back to us in form of a prepaid parcel. In the event of a faulty shipment (wrong delivery, damaged goods), we will bear these costs.
There are higher costs for us if the returns are not prepaid. We reserve the right to charge you these additional costs in the case of a return, which was not prepaid.